We strive to ensure that the offered goods are accurately described and free of defects. If you notice that the purchased product that you have received has defects (quality or other caused during delivery), you can file a complaint. For this purpose, please send a photo of the can with a visible batch number to us along with a description of the defect and information about the circumstances of its occurrence. Before sending a complaint, please contact us by phone or email: sklep@solidpaint.pl; tel: 58 620-88-31, tel: 517358329.
A correctly submitted complaint should contain at least: A) Name, surname, address, e-mail address of the Buyer B) The date of conclusion of the Agreement constituting the basis for the complaint C) The subject of the complaint, indicating the Buyer's request D) All circumstances justifying the complaint. 2. The deadline for considering the complaint is 14 business days from the date of delivery of the advertised goods to us. IMPORTANT - The product should be complete - The product must be packed in such a way that it can be safely transported to us.
Also, before using the products, check that the goods received are correct with the order, that the name on the base is the same as on the hardener or that the thinner is not mistaken. Please also check that the color you order is correct. The use of the wrong product or in the wrong color may result in the lack of grounds for accepting the complaint.
Cookies and related technologies allow the website to function properly and help us adjust the offer to your needs. You can choose to accept our use of all these files and go to the store, or adapt the use of files to your preferences by selecting "Customize Consents".
Here you can define your preferences regarding the use of cookies.
These files are necessary for our website to function so they can't be switched off.
These files allow you to use other functions of the website (other than those necessary for its functioning). Enabling these files will give you access to the full functionality of the website.
These files allow us to analyze our online store, which may contribute to its better functioning and adaptation to the needs of our Users.
These files are used by the software provider within our store operates. They are not combined with other data left by you in the store. The purpose of collecting these files is to perform analysis that will contribute to the software development. You can read more about this in the Shoper cookies policy.
With these files, we can conduct marketing activities.